Frequently Asked Questions
Everything you need to know about your FLOAT experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is FLOAT's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your domestic exchange or refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our oversized fits or sizing down for a more tailored look.
Are your materials sustainably sourced?
Yes, FLOAT is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to ensure our apparel is as kind to the planet as it is to your skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How should I care for my FLOAT apparel?
To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying.